Monday, March 23, 2020

A Solution to Zoom "Not Responding" on Windows 10

On Friday morning I started having problems with every Zoom meeting that I tried to launch or join on my Windows 10 computer resulting in the annoying "application not responding" message. I didn't have the same problem on my Mac.

Based on the response to a Tweet that I posted, I wasn't the only one with the problem of the Zoom Windows 10 client freezing. To fix the problem I tried all of the usual tricks of restarting my computer, uninstalling and reinstalling the Zoom desktop client, and disabling every application that I thought might be creating a conflict. I even made sure that the driver for my graphics card was updated. None of those things fixed the problem. Finally, late this afternoon there was an update from Zoom that fixed the problem.

Zoom's notes about the update simply state "minor bug fixes." I'd say it's more than a minor bug fix. I know that Zoom's employees are probably working double-time in the current climate so I'm glad that they were able to release an update rather quickly. The lesson in this for all of us to make sure we have a second option getting things done. I used Google Hangouts today when Zoom wouldn't cooperate for a meeting I had scheduled.

While we're on the topic of Zoom, here's my tutorial on how to host a meeting with it.