Showing posts with label Help. Show all posts
Showing posts with label Help. Show all posts

Tuesday, September 13, 2016

Help Me Choose My Next Video Topic

Every week I make new video tutorials that I publish on my YouTube channel. The topics of most of those tutorial videos comes from questions that people email to me or ask me on Twitter. I'd love to read more of your suggestions for video tutorials. If you have a tutorial request, please complete the form embedded below.

Sunday, December 7, 2014

Teach Parents Tech - A Good Way to Send Tech Help

Almost all of us have people in our lives that need help navigating their computers and or the Internet. Teach Parents Tech is a free service from Google that can help you help those people in your life that need some tech guidance.

To send tech support through Teach Parents Tech simply specify a recipient, choose the type of help that your recipient needs, and enter your recipient's email address. Your recipient will receive a set of videos designed to help them with the tasks that are troubling them. As the sender, you can preview the videos before they are sent.

Applications for Education
Teach Parents Tech is obviously designed for children to help their parents, but it could be used to help your colleagues down the hall too. You can customize your message so that it isn't addressed to mom or dad and is instead addressed to a first name. Even if you don't use the email template provided by Teach Parents Tech, you may find the site to be helpful in finding tutorial videos to embed in your blog or website.

Tuesday, November 11, 2014

5 Things to Check When a Website Doesn't Work the Way You Expect

A few minutes ago I received the following email from a reader:

Subject line: Poetica doesn't work and they don't respond to emails about problems!

Message: Annoying, especially since I gave them some kind of access to my google stuff in order to use their non-working program. I didn't even get an acknowledgement email about my email to them. Frankly, I think this site sucks.

Now I'm not sure if this person wanted me to help her or if she just wanted to take out her frustration on me. Either way, here are some things that I suggest trying when a website doesn't work the way that you expect it to.

1. Are you using a modern browser? In a lot instances of a site not working properly in a school, the cause can be traced to using an outdated version of Internet Explorer. If you're using an older version of Internet Explorer (IE 11 is the current stable version) not only will some sites not work correctly, you are also opening yourself up to more potential security threats. Find out which browser and version you're using by visiting WhatBrowser.org

2. Do you have cookies enabled? Many websites require cookies in order to offer you the best possible experience. Explania and Common Craft offer good explanations of how cookies work.


3. Do you have a pop-up blocker turned on? It is not uncommon for a website to use a pop-up window for account log-ins. If the pop-up is blocked, you won't be able to log-in.

4. Are you using the site on a tablet/ iPad/ Chromebook? While it would be great if every site was optimized for tablets, that is not the case.

5. Have you checked your spam folder? If you sent a help request to the help desk/ site administrators, they may have replied and had their messages flagged by your spam filter. I've experienced this more than once when using a school district email address.

And just to bring a little humor to this, in the words of The IT Crowd, "have you tried turning it off and on again?"


Disclosure: For years I have had an in-kind business relationship with Common Craft.